Don’t Call Amazon, They’ll Call You

Posted on March 19, 2010 in Technology

Amazon Customer Service

FORGOTTEN PASSWORDS can be a pain in the ass. Especially when the security guard to get a new password issued via email includes a zip code field, which you didn’t have to enter to begin with and subsequently the form validation won’t allow the zip code to be empty. Long and short of it, my brother’s password was forgotten for Amazon but they wouldn’t send him a new one using their password reminder feature.

In this situation I’d usually email customer support, wait the few hours and hope that something positive would come out of the correspondence. However, when the delivery is late and you’re a bit anxious about the staus of the shipment from mainland Europe, I’d pick up the phone to try find out what’s going on.

Little did I know that when you go to phone Amazon, they’ll save you the bother and will ring you directly.

Presented with the screen above, you click on “phone”, enter a landline number, choose whether you would like the call now or in five minutes and away you go. It works for UK and Ireland and within seconds of pressing “call me”, the phone on reception here was ringing – a few minutes later and the password issue was resolved, package tracked and all well in the world.

To iPad or Not to iPad

Posted on March 14, 2010 in Technology

Apple iPadTHE IPAD. Everyone’s talking about it, the preorders are already rolling in and as far as gadgets go, it’s one of the most anticipated releases of 2010. I feel I should be drawn to it straight away, but somehow that’s not the case.

I’m a gadget fan, no doubting that. From carrying multiple smartphones to iPods, iPhones, recording equipment, 3G this, WiFi that, GPS watches and more, I find myself yearning for the latest gadgets and toys. But for some reason, I can’t seem to find a want in me for the iPad.

As it stands, I carry an iPod touch with me on the road, a 3G iPhone in my pocket, a MacBook Pro in my bag and there’s a 24″ iMac sitting on my desk. All taken into consideration, I’ve a feeling that the iPad may well not be targeted at me and if I was pushing it in a shop, I’d be hitting the new home broadband users, the “silver surfers” or even the school kid generation.

It’s not going to do anything for me that I can’t already do. Sure enough, it will carry the apps I use daily, it will allow me to check mail and surf away to my hearts content, but that’s all achievable with the iPhone. I like the flexibility to use 3G access as opposed to WiFi when I’m out and about, something which I would have to fork out a lot more for on release of the European models of the iPad. It won’t make phone calls and won’t pack a video camera for the first generation, so video conferencing is out – though discoveries in the latest iPhone SDK may suggest different.

Yes, it bridges the gap size-wize. In the hands of an very young or elderly user, it’s not so small that you can’t read the names of apps on the screen or have difficulties in viewing the on-screen text when flicking through the New York Times or your latest eBook addition. The interface, as with that of the iPod / iPhone is quite simple to navigate and apps have made web access all the more easier for folk. Want weather? Tap here. Want news? Tap here. View photos? Tap here. Read email? Tap here.

With family connections coming and going from the US over the next few weeks, the question has come up again and again… “can I bring you anything home?”, quickly followed by “what about those ipad yokes?”.

While it would be very easy to say yes, it’s something I genuinely cannot (at least with what we know about the first generation model) justify in buying. It’s not so much the price (I was happy to go and shell out for a pre-paid iPhone 10 months ago rather than take one on contract), just the use, and potential lack of. I can’t carry it in my pocket and at the very most I reckon it could be used for some bedside browsing but then again, the iPhone and laptop take care of that.

I can’t even find a good reason to buy one for the office outside of demoing developments on-site but even that would be scraping the bottom of the reasoning barrel.

To iPad or not to iPad? I think not.

Gearing Up For The Irish Blog Awards

Posted on March 12, 2010 in Technology

Irish Blog Awards

A GUARANTEED good night out, solid entertainment, old faces and new and more have been found at the Irish Blog Awards for the last couple of years. Last year saw the first night to be held out of Dublin when hundreds of bloggers descended on Cork’s International Airport Hotel (cracking venue) and at the end of the month, the annual pilgrimage will be made to the Radisson Blu in Galway for the 2010 Irish Blog Awards.

The long lists came out, then the slightly-longer-that-last-year-short-lists came out and we’ll soon be reading the finalists lists before the awards proper on Saturday March 27th where we’ll find out who the blogging public have deemed the creme of 2009/10 in Irish blogging circles.

Sabrina has details on the L’Onglex Ladies Tea Party, there’s a Galway photowalk being organised, another exhibition from Eolai and no doubt a hell of a lot more.

My last visit to Galway was September 2008 with myself and Ross hitting the road for a Strike Anywhere gig in Cuba. Thankfully this time I won’t have to turn around and drive back to Kilkenny at midnight. If the awards have taught me anything over the last few years it’s if you can stay in the awards venue – stay in the awards venue. The drinking, chatting, storytelling, meeting and greeting never seems to end and as a bonus you get to do it all over again at breakfast the following morning.

If you’re planning on heading along on the night, you’ll need to register in advance. Tickets have also gone on sale for €15. A pre-show text message on Wednesday told me I’d be shortlisted under Best Technology blog, something I’m delighted to see. The second round of judging, where the shortlists become the finalists, gets underway from today but nominated in the end or not, you’ll find me in Galway on the 27th.

Wouldn’t miss a night like it…

Can’t Pay? Won’t Pay! (With Added WiFi)

Posted on March 11, 2010 in Technology

Can't Pay? Won't Pay!

CAN’T PAY? WON’T PAY! opened last night at Set Theatre in Kilkenny, the latest offering from The Devious Theatre Company. While I can be seen on stage for the 95 minutes or so of performance, I’ve been working as a producer on the show as well for the past few months so there’s a bit of a bonus feeling of excitement there when you see the fruits of your labour (and those around you of course) take to a stage in full technicolour detail.

(By the way, you can win tickets to Can’t Pay? Won’t Pay! here)

As a group this year (and over the last four years) we’ve really tried to grow our online presence, exploring all avenues social. Delighted we are in that people who come to the shows then return their feedback via Twitter, or Facebook. Hell, some people will even email in their thoughts post-show. However the feedback arrives, it’s made all the more possible, accessible, and real time thanks to the embracing of said social tools, tools that have not so much changed how we operate as a theatre company but have certainly shaped how we operate.

On the back of WordCamp, the wifi setup that was created for last weekend’s conference (part of which was held in Set Theatre) is still in place, thus you can access WiFi during the show. No, we wouldn’t want you checking your email or getting lost browsing the web, but with Twitter, Facebook and more at your fingertips (or in your pocket), we’d love to hear the feedback on the night, good or bad, public or private. If you’re sitting in the audience tweeting about the show, why not use the hashtag #cpwp? Feel free to take photos of the performers in action on the stage (just switch the flash off if you don’t mind) and tag them accordingly. Adopting a more open approach last year, we wound up with some fantastic audience photos that were shared via email, Picasa, Facebook and more.

John Morton has been talking about the ingredients of Can’t Pay? Won’t Pay! over on the DeviousTheatre.com blog, and now it has added WiFi, so if you’re coming along, don’t be shy, let us know what you think.

Order tickets online for Can’t Pay? Won’t Pay!

Eyes On Hollywood, Secret Of Kells

Posted on March 7, 2010 in Online Video
Watch live streaming video from theoscars at livestream.com

THEATRE WORK is holding me up all weekend but if I can squeeze it in, I’ll be keeping an eye on Livestream.com’s coverage of the 82nd annual Academy Awards, with locally-produced movie The Secret Of Kells in the running for Best Animated Feature.

In the above clip, Tomm Moore (director) gives a few thoughts on the movie ahead of tonight’s event. Best of luck to all the Cartoon Saloon crew and here’s hoping that whatever happens tonight brings more fortune (and financing) to the company in the future.

Watch The Oscars on Livestream.com.

WordCamp Ireland All Weekend

Posted on March 6, 2010 in Events, Technology

WordCamp Ireland

WORDCAMP IRELAND takes place this weekend, kicking off this morning in my own back garden (Kilkenny) where hopefully I’ll get to pop my head in for a few minutes over the course of the two days.

Langton House Hotel is the venue for the first Irish WordCamp conference and for bloggers, techies, non-techies and Wordpress users of all levels there’s plenty to choose from. Things kicked off informally last night with some nibbles, drinks and a photowalk around Kilkenny and registration has just opened this morning for the start of talks proper. Up first are Hanni Ross & Sheri Bigelow, Leo Ibanez & Loughlin O’Nolan and Daryl Koopersmith all split across the three tracks – Intro, Bloggers and Tech.

Check the full WordCamp schedule.

Langtons are looking after the catering and judging by mentions of croissants and scones for the morning, lunches in the afternoon and the (ticketed) dinners in the evening, along with a special WordCamp cocktail menu, nobody will be going home hungry. There’s full childcare available, free wifi for all and plenty for speakers and attendees to link up with.

For those who haven’t picked up tickets yet, there are limited numbers available on the door with tickets today available for €50 and tomorrow (Sunday) available at €25.

It’s possible I’ll make an appearance this afternoon disguised as a clown (or I could be mistaken for a clown in the garb I’ll be wearing for the day) so if you see a grown man running in the door of Set Theatre wearing lime green dungarees, a bright pink shirt and a very white face, do say hello. To all those visiting Kilkenny for the first time, you’ve got the weather for it, you’ve got plenty to see and do so don’t miss out on what the city has to offer as well!

Follow WordCamp Ireland on Twitter.

March Open Coffee in Kilkenny

Posted on March 1, 2010 in Open Coffee

House Blend Coffee - Weak Skinny Flat White - Auction Rooms Cafe AUD3.30
Creative Commons License photo credit: avlxyz

OPEN COFFEE in Kilkenny for the month of March takes place this Wednesday morning at 11am in the Kilkenny Cafe. If you’re living local and you’ve not had the opportunity to drop in to Open Coffee then why not join us on Wednesday morning. The crowd that usually gather are a blend of web workers, home workers, IT workers who take the time once a month to grab a cup of coffee, chat about projects people are currently working on, maybe offer up a demonstration, chat about web-related events and news.

There’s free wifi, power points for laptops and you’ll find the group in the back of the Kilkenny Cafe (up the steps to the meeting area) in Market Cross Shopping Centre. There’s no charge, no obligation to talk, just come along and pull up a seat. The meeting time was changed recently to cater for those visiting from Waterford via train with Market Cross a ten minute walk from the train station. If you’re driving or cycling, you’ll find ample parking in the Market Cross Car Park on James’ Street (entrance via James’ Street or Parliament Street) and if you’re walking through Kilkenny you’ll find the main entrance to Market Cross on High Street with Kilkenny Cafe in the corner of the ground floor.

See KilkennyOpenCoffee.com, follow Kilkenny Open Coffee on Twitter or check the map here.

Digital Ideas at The Digital Festival

Posted on February 22, 2010 in Events

Shel Israel Speaking at BlogOrlando
Creative Commons License photo credit: whiteafrican

DIGITAL IDEAS should be in plentiful supply in Dublin this Wednesday with The Digital Festival taking place in the Berkeley Court Hotel in Ballsbridge. Early bird tickets are long gone but there’s still the possibility of buying a full-price ticket for €375 (plus VAT) before Wednesday.

What does the €375 get you?

How about a day with the following speakers –

  • Peter Kim, MD of the Dachis Group, speaking on “Social Networking & Social Business Design in 2010 and beyond”
  • Tim Duggan, Founder & Director at Mercury Girl Inc speaking on the revolution of Apps and how the explosion of production, engagement with and use of apps alter the communications landscape.
  • Shel Israel, speaking about real world stories of how Twitter has dramatically helped companiesgrow, provide greater customer service and changed the dynamic of the human conversation
  • Martin Bailie, Planning Director at Glue London speaking on digital consumer insights.
  • Russell Davies, The Open Intellegence Agency, speaking on blogging and business in a connected world.
  • Brent Hoberman, co-founder of LastMinute.com, delivering keynote talk on “Digital Growth – Opportunities for the future and some lessons from the past.”

You can download the full running of the day (PDF) here.

Speaker list does look quite good, with each allocated 50 minutes on stage, three talks in the morning and three in the afternoon, sandwiching an hour for lunch and wrapping with an open panel discussion with all speakers. Those interested in getting more details about tickets can check the site or phone +353 1 284 6096.

IFTA Wins For Secret Of Kells

Posted on February 21, 2010 in Movies

The Secret Of Kells

THE SECRET of Kells bagged itself two more awards in advance of the Oscars next month, this time picking up the Best Animation award and Rising Star award (for director Tomm Moore). The feature-length animated movie was also in the running for Best Irish Film, the award won by The Eclipse.

Win or lose at the Oscars, The Secret Of Kells has firmly installed Cartoon Saloon on the global animation map and is proving wonders for the Kilkenny company. It’s Academy Award nomination for Best Animated Feature has seen some of the Kilkenny crew travel to the US for a few intensive weeks of promo and pitching and has also seen then the movie gain a limited US cinema release.

The lads (Tomm and Paul) are blogging their Oscar journey, keep up to speed on Tomm’s blog.

Onwards and upwards (and good luck on the 7th!).

Check out the full list of winners at the IFTAs here.

Nominations Open For Net Visionary Awards

Posted on February 17, 2010 in Internet

Irish Internet AssociationWHILE the Irish Blog Awards and Irish Web Awards might be my response for “best industry awards night in Ireland”, one of the big awards nights for those involved in the online world in Irish business, the IIA Net Visionary Awards, are now open for nominations (and have been since Monday). This year is the 12th year of the awards.

2009 saw Damien Mulley named Best Business Blogger, Krishna De name Best Business Podcaster, Puddleducks.ie awarded Best Online Retailer with Mark French & Ciaran Bollard of Muzu.tv presented with the Overall Net Visionary Award.

The awards were realigned in the last year or two to coincide with the IIA’s annual congress and this year they will take place on May 20th at the Crowne Plaza Dublin Northwood hotel. It’s free to get nominating in one of fifteen categories open to the public, the deadline for nominations being March 26th. You can spy all the open categories here or get your nominations in here.

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Something is happening this blog in 2010. Namely something with the footer space I've just lengthened above. (Jan 11 2010)